FAQ

I've just placed an order! When should I expect to recieve it? 

Your order will be processed and sent the same day if your order is recieved by 3pm WST Monday to Friday. We used StarTrack Express on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 1-2 business days. 

For more information please refer to our Shipment Policy. 

I've accidently entered the wrong address. What should I do?
That's okay - these things happen! We ask you email shop@cocoandlola.com.au straight away with your correct details as once we hand your parcel over to StarTrack it is no longer our responsiblity. We suggest all Coco customers double (even triple!) check their address before completing their order. 

Oh no! My item is not quite right - what should I do? 
We are so sorry to hear! Please email shop@cocoandlola.com.au as soon as possible and one of our Coco girls will assist you! Please note we don't offer refunds for change of mind, incorrect size or wrong decision.

All AfterPay and ZipPay orders can only be exchanged online. Our boutiques are not able to process exchanges or action credit notes.

Can I exchange at order at one of your stores if I brought it online?
Yes (and no!) if you purchased an item using a debit/credit card, gift voucher or credit note you can pop into one of our stores to complete your exchange. All AfterPay and ZipPay orders can only be exchanged via our online team. Our boutiques are not able to process exchanges or action credit notes for items purchased via these two carriers. For smooth and easy exchanges we do ask you email us before visiting one of our stores so we have all relelvant information handy!


What is your return policy? 
We are happy to provide an exchange or credit note (valid for 3 months) on all full priced items. We do not accept refunds for change of mind, incorrect size or wrong decision. 

 
For more information please refer to our Return Policy.

How do I return my item?
Please email shop@cocoandlola.com.au or call 08 6389 1547 during business hours to obtain an RA number and complete the Returns Form provided.

All returns are to be adressed to:
Coco and Lola Returns
71C Princess Road, Nedlands, WA 6009

Please allow up to 7 days for your return to be processed.

Do you ship internationally?
Yes we do! We offer DHL Express to all our intenrational customers which takes approximately 3-5 working days depending on your location. Shipping will be calculated at the checkout for each country.
Taxes; Coco and Lola can not not be held responsible for any extra charges that may be applied to your order by customs.

I've just gotten engaged! How can I book in to your Bridesmaid boutique? 
Congratulations! For all bookings we ask you email bridesmaids@cocoandlola.com.au and one of our stylists can start the very exciting process for you.


Does your 20% OFF storewide apply to Bridesmaid orders? 
It depends - yes and no. We do not offer the promotion on PRE-ORDER styles. However if the dresses you are after are in stock and online you are able to apply the code at checkout.

Do you offer layby online?
Absolutely! Our layby policy online is the same as it is instore - we ask for a 30% deposit and layby is valid for 4 weeks.

For more information please email shop@cocoandlola.com.au. 

What size am I?
Please refer to our Sizing Guide for more information.

Some brands may vary from these measurements and we suggest refering to their own website for more information.
If you are between sizes or need assistance selecting the proper size, please email us at shop@cocoandlola.com.au. 


I am going to a specific event. What should I wear?
Our Coco and Lola team is here to assist and love to give style advice (it's what we do best!) feel free to email shop@cocoandlola.com.au or call one of our stores.