I've just placed an order! When should I expect to recieve it?
Your order will be processed and sent the same day if your order is recieved by 3pm WST Monday to Friday. We used StarTrack Express on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 1-2 business days.
For more information please refer to our Shipment Policy.
I've accidently entered the wrong address. What should I do?
That's okay - these things happen! We ask you email email@example.com straight away with your correct details as once we hand your parcel over to StarTrack it is no longer our responsiblity. We suggest all Coco customers double (even triple!) check their address before completing their order.
Oh no! My item is not quite right - what should I do?
We are so sorry to hear! Please email firstname.lastname@example.org as soon as possible and one of our Coco girls will assist you! Please note we don't offer refunds for change of mind, incorrect size or wrong decision.
All AfterPay and ZipPay orders can only be exchanged online. Our boutiques are not able to process exchanges or action credit notes.
Can I exchange at order at one of your stores if I brought it online?
Yes (and no!) if you purchased an item using a debit/credit card, gift voucher or credit note you can pop into one of our stores to complete your exchange. All AfterPay and ZipPay orders can only be exchanged via our online team. Our boutiques are not able to process exchanges or action credit notes for items purchased via these two carriers. For smooth and easy exchanges we do ask you email us before visiting one of our stores so we have all relelvant information handy!
What is your return policy?
We are happy to provide an exchange or credit note (valid for 3 months) on all full priced items. We do not accept refunds for change of mind, incorrect size or wrong decision.
For more information please refer to our Return Policy.
How do I return my item?
Please email email@example.com or call 08 6389 1547 during business hours to obtain an RA number and complete the Returns Form provided.
All returns are to be adressed to:
Coco and Lola Returns
71C Princess Road, Nedlands, WA 6009
Please allow up to 7 days for your return to be processed.